Refund & Reship Policy
At Cigarette Zone, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, please review our refund and reship policy below.
Refund Policy
- Eligibility for Refunds:
- Items must be returned within 30 days of receipt.
- Products must be unopened, unused, and in their original packaging.
- Due to health and safety regulations, certain items (e.g., cigarettes, tobacco products) cannot be returned once opened.
- Requesting a Refund:
- To initiate a refund, please contact our customer support team at info@cigarettezone.com with your order number and reason for the return.
- We will provide you with instructions on how to return your items.
- Processing Refunds:
- Refunds will be processed within 7-10 business days of receiving your returned items.
- Refunds will be issued to the original payment method used for the purchase.
Reship Policy
- Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.
- We may request photos of the damaged product or packing slip to expedite the resolution.
- Reshipment Process:
- Upon verification of the issue, we will arrange for a replacement to be shipped at no additional cost to you.
- The reshipment will be processed within 1-2 business days after confirming the error.
- Shipping Charges:
- If your item was damaged during shipping or you received the wrong item, we will cover all shipping charges for the replacement.
- In cases where a refund is processed instead of a reship, original shipping costs may not be refunded.
Contact Us
For any questions or concerns regarding our refund and reship policy, please reach out to our customer support team at info@cigarettezone.com. We’re here to help!
Thank you for choosing Cigarette Zone! We appreciate your understanding and support.